Question 1

How do I get the best rate?

Accepted Answer

Book direct from this site: the lowest available rate, guaranteed — better than any platform.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in from 4:00 pm, check-out by 10:00 am. Early check-in and late check-out with our compliments whenever the calendar allows; luggage hold always available. For late-evening arrivals, self check-in with a smart lock and step-by-step instructions.

Question 3

How do I reach you from the airport or station?

Accepted Answer

A private water taxi to the nearest bank — 30 metres from the door (we can arrange it) — or Alilaguna/vaporetto, then a few minutes on foot. We send step-by-step directions before you arrive.

Question 4

Can I come by car? Where do I park?

Accepted Answer

There are no cars in Venice: you park at Piazzale Roma or Tronchetto (booking recommended). On request we arrange the garage and the water taxi to the door.

Question 5

Are pets allowed?

Accepted Answer

Yes — small dogs are welcome on request, and a dedicated kit awaits them on arrival.

Question 6

What is the cancellation policy?

Accepted Answer

Our rates are non-refundable, and priced accordingly — it is how we keep the direct rate the lowest available. If your dates are uncertain, write to us before booking: we will do our best to help.

Question 7

Is there a concierge?

Accepted Answer

Yes — a concierge reachable from 8 am to 8 pm by phone and WhatsApp, before and during your stay.

Question 8

Can I cook in the residence?

Accepted Answer

Every residence has a fully equipped kitchen. Venice is a feast for the senses; we will happily point you to the bacari, markets and restaurants we love, and if you wish you can also dine in — an easy comfort, especially for those travelling with young children.

Question 9

Why a residence rather than a hotel?

Accepted Answer

A whole restored Venetian home instead of a room: a living room, a kitchen, several bedrooms and the privacy of your own place on a quiet canal — with the care of a boutique hotel: mid-stay housekeeping, a concierge, a name rather than a front desk.